King Flame Products is committed to delivering your ordered item quickly and securely. This policy outlines our shipping procedures and options to ensure a smooth and transparent experience.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Options, Charges and Time
Currently, we offer Standard delivery for all the products in USA only.
Shipping Charge: $350 Flat rate.
Order Cut-Off Times: 7:00 PM
Processing/Handling Times: 01 – 02 Days (Monday to Sunday)
Delivery Time: 03 – 07 Business Days.
What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email info@kingflameproducts.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 2 business days, please email info@kingflameproducts.com and we will assist you from there.
Returns & Exchanges:
Please refer to our Return & Refund Policy for detailed information on eligible items, return process, and shipping methods associated with returns.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check.
We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order.
If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. Every effort is made to dispatch your order as soon as possible.
Contact Us:
Address: 1119 Lenox Rd, Apt 3b Floor, Brooklyn, NY 11212, USA
Email: info@kingflameproducts.com
Phone Number: +1980-202-1357
