OVERVIEW
Thank you for shipping at King Flame Products. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned or exchanged in accordance with the terms set out in this policy.
RETURNS
We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your items have never been used or unopened and Accompanied by the receipt or proof of purchase.
To start a return, you can contact us by email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customized Items: Please note that any custom-made or modified containers are not eligible for returns due to their bespoke nature, unless they are defective.
RETURN METHOD:
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Defective Product:
Download and Print
OUR FEES FOR RETURN OR REFUND
For your responsibility (Customer Remorse):
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake isn’t needed anymore or if the wrong products are so that we can evaluate the issue and make it right. No worries for the return. Its free. The Re-stocking fee is USD 0.00.
Exchanges:
If your item is defective or damaged, you may choose to exchange it for the same item. Please contact us at info@kingflameproducts.com to arrange an exchange.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCEPTIONS
Same items are on-returnable and non-refundable. These include:
- Custom ordered containers modified to specifications
- Clearance items or sale items marked as final sale
CONTACT US
Address: 6440 Cherrywood Ln, Greenbelt, MD 20770, USA
Email: info@kingflameproducts.com
Phone Number: +1980-202-1357
